Glossary
Hospital operations, in plain words.
The acronyms quality, facility and operations teams use every day, defined.
- AMC / CMC
- Annual maintenance contract / comprehensive maintenance contract: service agreements for equipment, the latter usually including parts.
- CAFM
- Computer-aided facility management: software for managing buildings, spaces and facility services.
- CAPA
- Corrective and Preventive Action: a documented process to fix a problem's root cause and stop it recurring.
- CMMS
- Computerised maintenance management system: software for planning, tracking and recording maintenance work.
- FMS (Facility Management & Safety)
- The NABH chapter covering safe, functional hospital infrastructure, including maintenance, fire safety, utilities and equipment.
- Ghost reporting
- Recording a task as complete when it was not performed, common with paper registers. QR and photo verification prevent it.
- HAI
- Hospital-acquired infection: an infection a patient develops during their stay. Effective housekeeping is a key control.
- IPC (Infection Prevention and Control)
- Policies and audits that prevent hospital-acquired infections, including cleaning, disinfection and waste segregation.
- MTTR
- Mean time to repair: the average time taken to restore failed equipment to service.
- NABH
- National Accreditation Board for Hospitals & Healthcare Providers, India's accreditation body for hospitals. Its standards cover facility management, infection control, patient rights and quality.
- NPS
- Net Promoter Score: a measure of how likely patients or customers are to recommend a service.
- Preventive maintenance (PM)
- Scheduled maintenance carried out before failure to keep equipment reliable.
- SLA
- Service level agreement: committed response and resolution times for a request or task type.
- TAT
- Turnaround time: the time from when a request is raised to when it is resolved.
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