The challenge
Maintenance requests arrive on phone calls, WhatsApp groups and paper registers. Nobody knows how long the AC in Ward 4 has been failing, which lift is down, or whether the AMC vendor actually visited. Facility downtime directly blocks beds, rooms and OT schedules.
The humblx solution
humblx gives engineering and maintenance teams one work-order system. Requests are raised by QR scan or app, auto-assigned by trade, tracked against SLAs and closed with photo proof. Preventive schedules run on calendar or usage, and every job builds the asset's service history.
Key features
Breakdown work orders
Raise, assign and close jobs with photos, parts used and root cause.
Preventive maintenance calendars
Recurring PM plans for HVAC, DG sets, UPS, lifts, electrical and plumbing.
SLA & TAT tracking
Response and resolution clocks per priority, with automatic escalation.
Vendor & AMC management
Track AMC/CMC contracts, vendor visits and SLA adherence in one place.
Also included
- Before/after photo proof of work
- “Noted” and “Done” replies on WhatsApp
- MTBF tracking per asset
- Automatic triggers for recurring incidents
Coming next in Facility Maintenance
- Call to ticketCalls to the maintenance phone will become tickets.
- QR scan on arrivalRecords time to attend, for NABH.
- Where a ticket is stuckCTA, MTTA, MTTR and TAT will show which stage is holding a ticket.
- Load balancingSee pending tickets per person and spread the work.
Impact from live deployments
Every maintenance job on record, with up to 94.6% resolved in a month.
- 01 · Record914Tickets tracked end to endAVM Hospital, Jul 2025 – Apr 2026
- 02 · Resolve94.6%Resolved in the best monthAVM Hospital, Aug 2025
Problems it solves
- Issues arrive by WhatsApp, email, phone and desks with no single record
- No TAT, MTTA, MTTR or MTBF tracking
- No alerts before high-priority SLAs are breached
- Recurring issues go untracked until they become major failures
Figures from humblx impact reports for live client deployments.
Business impact
- 01
Shorter turnaround
Jobs are routed instantly to the right technician instead of waiting in a register.
- 02
Higher equipment uptime
Preventive schedules catch failures before they take a bed or OT out of service.
- 03
Vendor accountability
Every AMC visit and SLA breach is on record when contracts come up for renewal.
- 04
Lower maintenance spend
Repeat-failure data shows where to repair, replace or renegotiate.
Where hospitals use it
- Electrical, plumbing and civil complaints from wards and OPD
- HVAC and OT air-handling preventive maintenance
- DG, UPS, lift and fire-pump checks
- Patient-room electrical and plumbing complaints
See it in the app
A preview of facility maintenance in humblx, with sample data.
Interactive preview: click the tabs to explore each module
Illustrative preview built to represent the humblx app, with sample data. Screens in the live app may look different.
Tailored by sector
The same module, configured for how each type of facility actually runs.
- HospitalsSeparate electrical, HVAC, plumbing and civil queues, with OT and ICU priorities that escalate in minutes.
- Corporate OfficesBuilding maintenance with vendor SLA tracking.
- Airports & Transit HubsWork orders across terminals, cargo and outdoor areas.
- Industrial FacilitiesPreventive schedules for utilities and support plant.