Coming next. Porter is in development and not yet available. Join early access to help shape it and be first in line for a pilot.
Join early access All coming nextWhat it is
Porter is a coming-next humblx module for requesting, dispatching and tracking porter jobs inside a hospital. It will cover patient transfers by wheelchair or stretcher, sample runs to the lab, files and documents, equipment, and linen movement. Requests will come from a QR code, the app, the porter desk or WhatsApp. humblx will give each job to an available porter in that zone, and the porter will move it from accepted to picked up to delivered with a scan at each end. Wards will no longer need to call and ask where the porter is. Managers will be able to see turnaround and workload clearly enough to plan staffing.
The challenge
Porter requests come in by phone, at the porter desk and on WhatsApp. The desk gives each job to whoever is free, or whoever picks up. Patients wait in wheelchairs for radiology, samples sit at the nursing station, and wards keep calling to ask where the porter is. Nobody can say how long transfers take, which zones are short of porters, or who is carrying most of the load.
The humblx solution
humblx Porter will take requests from a QR code, the app, the porter desk or WhatsApp and assign them automatically by zone and porter availability. Each job will be tracked from requested to accepted, picked up and delivered, with a scan at pickup and drop-off. Wards will see where their request is, the desk will see every porter's workload, and managers will see turnaround by request type and zone.
Key features
Requests from any channel
QR codes at wards and counters, the app, the porter desk or WhatsApp, with type and urgency.
Assignment by zone and availability
Each job will go to an available porter covering that zone, and the desk will be able to reassign.
Status at every step
Requested, accepted, picked up and delivered: each will be recorded with a time and a scan.
Turnaround and workload
Turnaround by request type and zone, and jobs handled by each porter per shift.
How it works
- 01
Request
A nurse will scan the ward QR code, use the app, call the porter desk or send a WhatsApp message. They will choose the type (patient transfer, sample, document, equipment or linen), the destination and the urgency.
- 02
Assign
humblx will assign an available porter covering that zone. The desk will be able to override the choice.
- 03
Accept
The porter will accept on the app, and the requester will see who is coming.
- 04
Pick up
The porter will scan at pickup. For patient transfers, the mode (wheelchair or stretcher) will be recorded.
- 05
Deliver
A scan at the destination will close the job and record the time.
- 06
Escalate
Jobs that nobody accepts, or that run late, will alert the porter desk supervisor.
- 07
Review
Turnaround by type, zone and hour, and jobs per porter, will feed staffing and shift planning.
What it is built to change
- 01
Fewer follow-up calls
Wards will see the status of their request instead of calling the porter desk.
- 02
Fairer workload
Jobs will be spread by availability, and the data will show who is overloaded.
- 03
Staffing based on demand
Request volumes by hour and zone will show where and when more porters are needed.
- 04
A record of every movement
Each patient transfer, sample and document will show who moved it, and when.
Where hospitals will use it
- Wheelchair and stretcher transfers to radiology, OT, dialysis and wards
- Sample runs from wards and OPD to the lab
- Files, reports and documents between departments
- Equipment and linen movement between wards, CSSD and the laundry
Who uses it
- Nurses and ward clerksWill raise requests and track them.
- Lab, radiology, OT, CSSD and laundry staffWill raise and receive requests.
- PortersWill accept, pick up and deliver on the mobile app.
- Porter deskWill watch the queue and reassign jobs.
- Porter supervisor and facility managerTurnaround, workload and staffing.
- COOService levels across zones and shifts.
How it connects to the live modules
It will run on the same locations, QR codes, staff, SLAs and dashboards your teams already use.
- Desk ManagementLiveWheelchair and stretcher requests already come in through the same QR codes and WhatsApp channel, and will be able to route to Porter for dispatch.
- HousekeepingLivePorter will use the same locations, zones and staff rosters, which will help where one contractor supplies both housekeeping and porter staff.
- Facility MaintenanceLiveA porter will be able to report a lift breakdown or a blocked ramp as a work order from the same app.
- Feedback ManagementLiveYou will be able to check a complaint about waiting for a wheelchair against actual porter turnaround for that time and zone.
- Discharge TrackerAlso coming nextWith the Discharge Tracker, teams will be able to raise equipment and linen moves out of a vacated room as porter jobs.
What we’ll measure
The measures this module is being built to report. We publish results only for modules that are live.
- Time from request to acceptance
- Time from request to pickup, and from pickup to delivery, by type and zone
- Total turnaround by request type and urgency
- Requests by hour, zone and type
- Jobs per porter per shift
- Requests not accepted in time, and escalations
Tailored by sector
The same module, configured for how each type of facility actually runs.