Coming next. Discharge Tracker is in development and not yet available. Join early access to help shape it and be first in line for a pilot.
Join early access All coming nextWhat it is
The Discharge Tracker is a coming-next humblx module for the non-medical work a room needs after the doctor advises discharge. It will not be a medical discharge tool. It will track the room, not the patient. That will cover equipment removed by the nursing team, linen collected, maintenance checks on lights, fans, AC and taps, an inventory check for remotes, kettles and furniture, and housekeeping's terminal clean and inspection. Each team will get its task automatically and close it with a QR scan and photo, while the bed desk watches the room's status live. When the last step passes, admissions will be told the room is ready for the next patient.
The challenge
Once the doctor advises discharge, several teams have to work on the room before the next patient can come in. Nursing removes equipment, the linen team collects linen, maintenance checks lights, fans, AC and taps, the floor supervisor checks for missing remotes, kettles and furniture, and housekeeping does the terminal clean and inspection. Today this runs on WhatsApp groups and phone calls. Nobody can see which step is holding up the room, the bed desk keeps calling the floor, and a patient waits in emergency for a bed that is empty but not ready.
The humblx solution
The humblx Discharge Tracker will start the clock when discharge is advised, or when billing clearance and patient exit are recorded, and create each team's task automatically. Every step will close with a QR scan and photo proof, so the room's status will move from vacated to ready where everyone can see it. Late steps will escalate on their own, maintenance faults will become work orders, and the admissions or bed desk will be told the moment the room is ready. It will track the room, not the patient's medical discharge.
Key features
Automatic task creation
One discharge event will create tasks for nursing, linen, maintenance, the floor supervisor and housekeeping.
Live room status
Each room will move from vacated through equipment, linen, maintenance, inventory, cleaning and inspection to ready.
Step-wise escalation
Each step will have its own time limit; a late step will alert the team lead, then the manager.
Ready alert to the bed desk
Admissions and the bed desk will be told on the app or WhatsApp the moment inspection passes.
How it works
- 01
Start the clock
The ward or bed desk will record "discharge advised", or the event will arrive from the HIS where connected. Hospitals will be able to start the clock at billing clearance and patient exit instead.
- 02
Create the tasks
humblx will create a task for nursing, linen, maintenance, the floor supervisor and housekeeping, each with its own time limit, so every team will see the room coming.
- 03
Mark the room vacated
When the patient and attendants leave, a scan at the room will mark it vacated, and work on the room will begin.
- 04
Close each step
Each team will scan the room's QR code, complete its checklist and attach photos. Faults will become maintenance work orders, and missing items will be logged against the room.
- 05
Clean and inspect
Housekeeping will do the terminal clean as a Housekeeping task. The supervisor will then inspect the room and either pass it or send it back.
- 06
Escalate late steps
Any step past its time limit will alert the team lead, then the manager. The room will show which step it is waiting on.
- 07
Mark it ready
Admissions and the bed desk will be notified on the app or WhatsApp. Discharge-to-ready time will be recorded, along with the time spent at each step.
Room status
- Vacated
- Equipment removed
- Linen done
- Maintenance checked
- Inventory checked
- Cleaned
- Inspected
- Ready
Step by step, from discharge advised to room ready
Discharge advised (clock starts)
- Team
- Ward desk or bed desk, or the HIS where connected
- Trigger
- Doctor advises discharge, or billing clearance and patient exit are recorded
- Proof captured
- Time and who recorded it
- Alert if late
- Not timed: this will start the clock
1. Vacated
- Team
- Nursing or floor supervisor
- Trigger
- Patient and attendants leave the room
- Proof captured
- QR scan at the room door, with time
- Alert if late
- Nursing in-charge and bed desk, if the room is still occupied after billing clearance
2. Equipment removed
- Team
- Nursing or medical team
- Trigger
- Room vacated
- Proof captured
- QR scan, checklist of items removed and returned
- Alert if late
- Nursing in-charge
3. Linen done
- Team
- Linen team
- Trigger
- Equipment removed
- Proof captured
- QR scan, photo of the stripped bed and bagged linen
- Alert if late
- Linen supervisor
4. Maintenance checked
- Team
- Maintenance or engineering
- Trigger
- Linen done
- Proof captured
- Checklist of lights, fans, AC, taps, switches and flush, with a photo of any fault; a fault will open a work order
- Alert if late
- Maintenance supervisor; room flagged as waiting on maintenance
5. Inventory checked
- Team
- Floor supervisor
- Trigger
- Maintenance checked
- Proof captured
- Room inventory checklist (remotes, kettle, furniture), with a photo of anything missing or damaged
- Alert if late
- Floor manager
6. Cleaned
- Team
- Housekeeping
- Trigger
- Inventory checked
- Proof captured
- QR scan in and out, terminal-clean checklist, timestamped photos
- Alert if late
- Housekeeping supervisor, then housekeeping manager
7. Inspected
- Team
- Housekeeping supervisor, or nursing in-charge where hospital policy requires
- Trigger
- Clean completed
- Proof captured
- Mobile verification with photo; pass, or send back to clean
- Alert if late
- Housekeeping manager
8. Ready
- Team
- humblx, automatically
- Trigger
- Inspection passed
- Proof captured
- Ready time, discharge-to-ready time and time per step
- Alert if late
- Not timed: admissions and bed desk will be notified on the app or WhatsApp
| Step | Team | Trigger | Proof captured | Alert if late |
|---|---|---|---|---|
| Discharge advised (clock starts) | Ward desk or bed desk, or the HIS where connected | Doctor advises discharge, or billing clearance and patient exit are recorded | Time and who recorded it | Not timed: this will start the clock |
| 1. Vacated | Nursing or floor supervisor | Patient and attendants leave the room | QR scan at the room door, with time | Nursing in-charge and bed desk, if the room is still occupied after billing clearance |
| 2. Equipment removed | Nursing or medical team | Room vacated | QR scan, checklist of items removed and returned | Nursing in-charge |
| 3. Linen done | Linen team | Equipment removed | QR scan, photo of the stripped bed and bagged linen | Linen supervisor |
| 4. Maintenance checked | Maintenance or engineering | Linen done | Checklist of lights, fans, AC, taps, switches and flush, with a photo of any fault; a fault will open a work order | Maintenance supervisor; room flagged as waiting on maintenance |
| 5. Inventory checked | Floor supervisor | Maintenance checked | Room inventory checklist (remotes, kettle, furniture), with a photo of anything missing or damaged | Floor manager |
| 6. Cleaned | Housekeeping | Inventory checked | QR scan in and out, terminal-clean checklist, timestamped photos | Housekeeping supervisor, then housekeeping manager |
| 7. Inspected | Housekeeping supervisor, or nursing in-charge where hospital policy requires | Clean completed | Mobile verification with photo; pass, or send back to clean | Housekeeping manager |
| 8. Ready | humblx, automatically | Inspection passed | Ready time, discharge-to-ready time and time per step | Not timed: admissions and bed desk will be notified on the app or WhatsApp |
Today on WhatsApp vs with the Discharge Tracker
Knowing discharge is advised
- Today on WhatsApp and phone calls
- A message in the ward group, if someone remembers to post it
- With the Discharge Tracker
- Every team's task will be created the moment discharge is advised
Knowing who acts next
- Today on WhatsApp and phone calls
- Each team waits to be told, or calls to ask
- With the Discharge Tracker
- Each team will see its own task and whether the step before it is done
Room status
- Today on WhatsApp and phone calls
- Scroll through chats or call the floor
- With the Discharge Tracker
- Live status for every room, from vacated to ready
Proof the work was done
- Today on WhatsApp and phone calls
- "Done" typed in the group
- With the Discharge Tracker
- QR scan, checklist and photo at the room, with time
Maintenance faults
- Today on WhatsApp and phone calls
- Mentioned in the chat, often after the clean, sometimes after the next patient complains
- With the Discharge Tracker
- Will be logged during the check and raised as a Facility Maintenance work order
Missing items
- Today on WhatsApp and phone calls
- Noticed later, or by the next patient
- With the Discharge Tracker
- Will be checked against the room inventory before cleaning
Late steps
- Today on WhatsApp and phone calls
- Noticed when the bed desk calls again
- With the Discharge Tracker
- Will be escalated automatically to the team lead, then the manager
Telling admissions
- Today on WhatsApp and phone calls
- The bed desk calls the floor to ask
- With the Discharge Tracker
- The bed desk will be notified the moment inspection passes
Measuring turnaround
- Today on WhatsApp and phone calls
- Rarely measured; pieced together from chats when someone asks
- With the Discharge Tracker
- Discharge-to-ready time and step-wise delays will be recorded for every room
Shift change
- Today on WhatsApp and phone calls
- Context lost in a long chat history
- With the Discharge Tracker
- Status and history will stay with the room
| Topic | Today on WhatsApp and phone calls | With the Discharge Tracker |
|---|---|---|
| Knowing discharge is advised | A message in the ward group, if someone remembers to post it | Every team's task will be created the moment discharge is advised |
| Knowing who acts next | Each team waits to be told, or calls to ask | Each team will see its own task and whether the step before it is done |
| Room status | Scroll through chats or call the floor | Live status for every room, from vacated to ready |
| Proof the work was done | "Done" typed in the group | QR scan, checklist and photo at the room, with time |
| Maintenance faults | Mentioned in the chat, often after the clean, sometimes after the next patient complains | Will be logged during the check and raised as a Facility Maintenance work order |
| Missing items | Noticed later, or by the next patient | Will be checked against the room inventory before cleaning |
| Late steps | Noticed when the bed desk calls again | Will be escalated automatically to the team lead, then the manager |
| Telling admissions | The bed desk calls the floor to ask | The bed desk will be notified the moment inspection passes |
| Measuring turnaround | Rarely measured; pieced together from chats when someone asks | Discharge-to-ready time and step-wise delays will be recorded for every room |
| Shift change | Context lost in a long chat history | Status and history will stay with the room |
What it is built to change
- 01
One view of every room
The bed desk, nursing and support teams will see the same status instead of asking on WhatsApp.
- 02
Delays you can pin down
Step-wise timings will show whether rooms are waiting on linen, maintenance, cleaning or inspection.
- 03
Rooms released without a phone call
The bed desk will hear the moment the last step is done, not when someone remembers to call.
- 04
Rooms that are actually ready
Faults and missing items will be found before the next patient arrives, not after they complain.
Where hospitals will use it
- Private room and suite readiness, including inventory and amenity checks
- General ward and multi-bed bay turnover after discharge
- Day-care and short-stay bed turnover between patients
- Bed desk visibility of rooms about to become free for admissions from emergency and OPD
Who uses it
- Ward desk and nursing staffWill record discharge advised and remove equipment.
- Nursing in-chargeWill track the ward's rooms and handle escalations.
- Linen teamWill collect and record linen.
- Maintenance techniciansWill run the room check and fix faults.
- Floor supervisorsWill check the room inventory.
- Housekeeping staff and supervisorsTerminal clean and inspection.
- Admissions and bed deskWill see rooms about to become free and get the ready alert.
- COO, nursing superintendent and facility headDischarge-to-ready reports and step-wise delays.
How it connects to the live modules
It will run on the same locations, QR codes, staff, SLAs and dashboards your teams already use.
- HousekeepingLiveThe terminal clean and inspection will be Housekeeping tasks, using the same checklists, QR scans, photo proof and supervisor verification.
- Facility MaintenanceLiveA fault found during the room check will become a work order with its own SLA, and the room will show as waiting on maintenance until it is closed.
- Desk ManagementLiveA request to replace a missing remote or a broken kettle will be able to go to the right team as a service request.
- Feedback ManagementLiveIf the next patient reports a problem with the room, the quality team will be able to look up that room's readiness record from the previous turnover.
- PorterAlso coming nextWith Porter, teams will be able to request equipment and linen moves out of the room as porter jobs.
What we’ll measure
The measures this module is being built to report. We publish results only for modules that are live.
- Discharge-to-ready time, from the chosen start event to "ready", by ward, room type and shift
- Time spent at each step, and which step causes the most delay
- Blocked-bed hours: time a vacated room is not yet ready
- Rooms waiting at each step, at any moment
- Late steps and escalations, by team
- Rooms passing inspection first time, and rooms sent back to clean
- Maintenance faults and missing items found per turnover
Related tools and reading
Tailored by sector
The same module, configured for how each type of facility actually runs.