Does humblx support NABH CAPA documentation?

Yes. Each complaint can carry root cause, corrective action, preventive action, owner and closure evidence, which is the trail auditors ask for.

Can surveys be in regional languages?

Surveys are configurable, so questions can be set in the languages your patients use.

Where do patients give feedback?

By scanning QR codes at discharge, OPD, wards and other touchpoints, or on WhatsApp. With HIS integration, OP feedback forms can be sent automatically after a visit.

What happens to a negative response?

Low scores and keywords open a ticket for the department that owns the issue, the assigned person is alerted on WhatsApp or the app, and the ticket runs through CAPA to closure. At KIMSHEALTH, feedback tickets now close in 2.8 days instead of 32.

What reports does the quality team get?

NPS and sentiment trends by department, doctor unit and touchpoint, live department CSAT dashboards, and MTTA and MTTR on feedback tickets, ready for quality committee reviews.

Feedback Management Software for Hospitals

The challenge

Paper feedback forms are rarely filled, never digitised, and almost never acted on. Negative experiences surface months later, if at all, and there is no record of what corrective action was taken for NABH patient-rights requirements.

The humblx solution

humblx collects feedback through QR codes at discharge, OPD and wards, and on WhatsApp. Negative responses open a complaint automatically, route to the responsible department and run through a corrective and preventive action (CAPA) workflow with closure evidence.

83,275Feedback responses collected since Feb 2024KIMSHEALTH

Key features

QR & WhatsApp surveys

Short, multilingual surveys at OPD, IPD, discharge and touchpoints.

Automatic complaint routing

Low scores and keywords create tickets for the owning department.

CAPA workflow

Root cause, corrective action, preventive action and verification, all on record.

NPS & sentiment dashboards

Department, doctor-unit and touchpoint level trends for quality teams.

Also included

Live department CSAT dashboards
HIS integration to send OP feedback forms automatically
Person assignment on WhatsApp
MTTA and MTTR on feedback tickets

Coming next in Feedback Management

Redesigned mobile appRebuilt on the Housekeeping app layout.
One detail pagePatient, issue, ticket and CAPA on a single page.

Impact from live deployments

8.9× more patient feedback than the paper register, and almost every complaint closed.

01 · Listen8.9×More feedback than paperKIMSHEALTH: 500 → 4,448 a month
02 · Assign1 hourMedian time to an ownerKIMSHEALTH: down from 693 hours
03 · Act99.8%Feedback tickets closedKIMSHEALTH: 10,946 of 10,973, up from ~58%
04 · Speed91%Faster ticket closureKIMSHEALTH: 32 → 2.8 days

Problems it solves

Low response rates from paper registers, email and generic forms
Slow resolution that leaves patients and occupants unhappy
No escalation when a complaint is ignored

Figures from humblx impact reports for live client deployments.

Hear it from KIMSHEALTH

All video testimonials

Business impact

01
More voices heard
Frictionless capture multiplies response volume versus paper forms.
02
Faster service recovery
Complaints reach owners while the patient is still in the hospital.
03
Audit-ready CAPA
Every complaint carries a documented corrective action for accreditation.
04
Higher satisfaction
Fixing recurring issues lifts scores across departments.

Where hospitals use it

Discharge and IPD patient-satisfaction surveys
OPD wait-time and front-office feedback
Food and dietary service feedback
Employee and doctor feedback on support services

See it in the app

A preview of feedback management in humblx, with sample data.

Interactive preview: click the tabs to explore each module

Illustrative preview built to represent the humblx app, with sample data. Screens in the live app may look different.

Tailored by sector

The same module, configured for how each type of facility actually runs.

HospitalsIPD, OPD and discharge surveys feeding a CAPA trail for NABH patient-rights standards.

Proven at

Trivandrum, Kerala, India

KIMSHEALTH

KIMSHEALTH moved housekeeping, helpdesk and patient feedback onto humblx: 3.4× more inspections a year, helpdesk turnaround down from 172 to 45 minutes, and 8.9× more patient feedback than its paper register.

Read case study

Thoothukudi (Tuticorin), Tamil Nadu, India

AVM Hospital

AVM Hospital, Thoothukudi logged 82,600+ cleaning inspections with photo proof in ten months, saw in-patient NPS rise from +80 to +94 and put every maintenance job on record.