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KIMSHEALTH x humblx

Digitising hospital operations for efficiency and patient experience

A leading multi-specialty hospital in Trivandrum, known for early adoption of technology.

Trivandrum, Kerala, India · Multi-specialty hospital

Verified inspections since March 2022
1,066,831
Faster helpdesk turnaround
74%
More feedback than paper
8.9×

The challenge

Before humblx

  • Paper housekeeping checklists with no proof of what was cleaned
  • Requests by phone and WhatsApp with no owner or record
  • Patient feedback stuck in a paper register

How it worked

The rollout

  1. 01

    Start

    Housekeeping went live in March 2022; Feedback followed in February 2024 and Desk Management in September 2024.

  2. 02

    Train

    500+ users trained, with change-management support.

  3. 03

    Scale

    Rolled out across the Main, East and North blocks: 900 beds, 882 QR points. Housekeeping also runs at KIMSHEALTH Nagercoil.

Impact by product

What changed, product by product.

Housekeeping

Over a million verified inspections, for under 1% of housekeeping manpower spend.

About Housekeeping
  1. 01 · Adoption30,000+Inspections every month18 months running, since March 2025
  2. 02 · Productivity3.4×Inspections a year, same budget80,999 → 2,72,207, FY2022 to FY2024
  3. 03 · Quality90%Vendor SLA deliveryUp from 30%
  4. 04 · Supervision2–3×Area each in-charge coversSame in-charges, more effective supervision

Desk Management

118,291 requests on record since September 2024; the median request is done in 12.7 minutes.

About Desk Management
  1. 01 · Capture2.6×Requests tracked2,201 → 5,755 a month
  2. 02 · Speed74%Faster turnaround172 → 45 minutes
  3. 03 · Completion99.5%Requests resolvedUp from 91.6%
  4. 04 · Team4 → 2Desk staff needed

Feedback Management

Patients speak up, and 99.8% of complaints are resolved inside the hospital.

About Feedback Management
  1. 01 · Listen8.9×More feedback than paper500 → 4,448 a month
  2. 02 · Scale83,275Responses since Feb 2024217,177 department ratings
  3. 03 · Act99.8%Feedback tickets closed10,946 of 10,973, resolved inside the hospital
  4. 04 · Speed2.8 daysTo close a ticketDown from 32 days

Across the deployment

4.5 years live: happier patients, and every action on record.

  1. 01 · Patients4.6/5Patient satisfactionUp from 3.75 (+23%)
  2. 02 · Proof1,066,831Verified inspectionsQR-gated, timestamped, photo-verified
  3. 03 · Teams29Teams on one queue97% department CSAT
“For quality, making housekeeping measurable has a very big positive impact. We were struggling to quantify the services, which is a mandatory requirement for all accreditation, and this app actually helped us quantify them.”
Shreeshubha Kurup, GM, Quality and Innovation, KIMSHEALTH · Watch the video

Running housekeeping quality on data More KIMSHEALTH videos

Make your hospital audit-ready every single shift.

See humblx on your own floor plan. Most hospitals go live in under 30 days.

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