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AVM Hospital x humblx

From paper checklists to proof-backed housekeeping, feedback and maintenance

A multi-specialty hospital with wards, ICUs, NICU, PICU and operation theatres across two blocks.

Thoothukudi (Tuticorin), Tamil Nadu, India · Multi-specialty hospital · Live since July 2025

Inspections with photo proof
82,600+
In-patient NPS
+80 → +94
Inspections completed
96.5%

The challenge

Before humblx

  • Paper cleaning checklists, often incomplete or ticked without the work
  • Missed cleaning found only much later
  • No single record of maintenance jobs

How it worked

The rollout

  1. 01

    Map and tag

    167 rooms and areas, each with a QR board, across six supervisor zones.

  2. 02

    Train without fear

    Positioned as process improvement, not punishment.

  3. 03

    Prove every round

    Time-stamped photos on CUG phones, with alerts for missed rounds.

  4. 04

    Close the loop

    Negative feedback and repairs raised as tickets and tracked to closure.

Impact by product

What changed, product by product.

Housekeeping

Every cleaning round proven with a photo, and the busiest zone turned around.

About Housekeeping
  1. 01 · Scale82,600+Inspections in ten monthsJul 2025 – Apr 2026
  2. 02 · Proof2.69 lakhPhotos as evidenceAbout 3 per inspection
  3. 03 · Discipline96.5%Scheduled inspections completed
  4. 04 · Turnaround99.5%Busiest zone's complianceUp from 78%, Aug → Nov 2025

Feedback Management

Patients were heard, negatives were acted on, and NPS climbed.

About Feedback Management
  1. 01 · Listen4,890Patient responsesIn-patient and out-patient, ten months
  2. 02 · Act345Negative responses turned into tickets
  3. 03 · Result+94In-patient NPSUp from +80, Jul 2025 → Apr 2026
  4. 04 · Delight95.6%In-patients giving 5 out of 5Up from 76.6%

Facility Maintenance

Every repair on record, and the top fault found and planned for.

About Facility Maintenance
  1. 01 · Record914Repairs tracked end to endJul 2025 – Apr 2026
  2. 02 · Resolve94.6%Resolved in the best monthAug 2025
  3. 03 · PreventLightingTop fault foundNow on a preventive lamp-replacement plan

Across the deployment

Audit-ready evidence, and a quality team leading the change.

  1. 01 · Audit1 clickNABH-ready reportsCleaning, feedback and maintenance evidence
  2. 02 · RecognitionPower UserHead of Quality recognisedBy humblx, July 2026
“The change was noticeable within weeks of implementation. … By digitalising using HUMBLX, we at AVM Hospital experienced tremendous improvement in daily operations ensuring stronger patient safety practices and reducing the risk of infection in wards and ICUs.”
Ms. Pradeepa M, Head – Quality & Performance Improvement, AVM Hospital · Published in CAHO The Spark, October 2025

Make your hospital audit-ready every single shift.

See humblx on your own floor plan. Most hospitals go live in under 30 days.

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