KIMSHEALTH · Video testimonial
A Photo, a Filter and a Phone: KIMSHEALTH’s Housekeeping Executives on humblx
Sreeja JS, Senior Executive, and Athira Murali, Executive, in KIMSHEALTH's housekeeping department explain how QR complaints with photos, inspections tied to each supervisor's own phone and a simple area-and-date filter changed the way they handle complaints and NABH documentation. They also describe the support behind it, including replies to messages sent late at night.
Sreeja JS and Athira MuraliHousekeeping Senior Executive and Executive, KIMSHEALTHIn Malayalam, with English subtitles
In Malayalam, with English subtitles4:55 · Published Jul 2024 Watch on YouTube(opens in a new tab)
Key moments
- 00:00Paper records: short retention and wet checklists
- 00:26From verbal complaints to QR complaints with photos
- 01:05Proving an area had just been cleaned
- 01:30Own-phone login: the supervisor has to be there
- 01:59Filtering by area and date, including for NABH
- 03:23Support from humblx's on-site trainer and team
In their words
In Malayalam, with English subtitles
Curated quotes from the video, lightly edited for readability. Press a time to play that moment.
Before/after (paper)
“Most of the paper sat in our washrooms, so the checklists could get wet or spoiled.”
00:14Housekeeping executive, KIMSHEALTHtranslated from Malayalam Before/after
“Earlier, when a complaint came by phone, we only knew that someone had said an area was dirty. We didn't know what the issue was, and by the time we got there it might already have been cleared.”
00:26Housekeeping executive, KIMSHEALTHtranslated from Malayalam Outcome
“Now, when someone scans the QR, they can report it with a photo and say exactly what the issue is, right then.”
00:44Housekeeping executive, KIMSHEALTHtranslated from Malayalam Proof and trust
“If water spills right after an area is cleaned and someone posts a photo, the supervisor can show that a staff member had just been there, with a photo of the cleaned area. They can prove it was not their mistake.”
01:05Housekeeping executive, KIMSHEALTHtranslated from Malayalam Proof and trust
“The main feature for me is that we use humblx on our own phones. Only when the supervisor reaches the spot and does it on their own phone can the report be submitted.”
01:40Housekeeping executive, KIMSHEALTHtranslated from Malayalam Outcome
“There's no need to take out old papers and flip through them. Even if an older complaint comes up again, I can filter by area and date and see what the issue was and how we rectified it.”
01:59Housekeeping executive, KIMSHEALTHtranslated from Malayalam Outcome (compliance)
“At NABH time, instead of the paper checklists, we now point them to the app. Whatever area they ask about, for whatever time range, we can filter and pull out the inspections.”
02:46Housekeeping executive, KIMSHEALTHtranslated from Malayalam Support
“Whatever time we call with an issue, there is always a prompt response, and he stays with us until it is solved.”
03:32Housekeeping executive, KIMSHEALTH, on humblx's on-site trainertranslated from Malayalam Support
“Your team is available whenever we call. Even late at night, they respond to a message in the group. You don't see that everywhere.”
03:55Housekeeping executive, KIMSHEALTHtranslated from Malayalam
In short
Paper checklists in KIMSHEALTH's washrooms got wet, were kept for only a few months and couldn't show who had done a check. Now patients report problems through a QR code with a photo, supervisors log inspections on their own phones, and the team filters records by area and date.
What was wrong with keeping checklists on paper?
- Paper checklists were kept for only a few months; the system goes back much further.
- Most sat in washrooms, where they could get wet or spoiled.
- A tick couldn't show who had actually done the check.
What changes when a complaint arrives with a photo?
- Before, a complaint was a call or a verbal report that an area was dirty, and by the time a supervisor arrived it had often been cleaned again.
“Now, when someone scans the QR, they can report it with a photo and say exactly what the issue is, right then.”
- In Feedback Management, negative feedback raises a ticket with an owner and a WhatsApp or app alert to the manager.
- Hospital-wide, the KIMSHEALTH case study records feedback rising from about 500 to 4,448 a month (8.9×) and satisfaction from 3.75 to 4.6 out of 5.
How do supervisors show that an area was cleaned?
- A complaint photo shows the problem; the inspection photo shows the area when it was last cleaned.
- If water is spilled moments after cleaning and someone reports a dirty floor, the supervisor can show the photo from just before.
- This helps judge how genuine a complaint is, and shows when a problem arose after staff left.
Why does the supervisor's own phone matter?
- The report can be submitted only when the supervisor reaches the spot and does it on their own phone.
- The live, time-stamped photo can't come from the gallery.
- This is how Housekeeping works at KIMSHEALTH, where each of its 191 staff users logs in as themselves.
How does filtering by area and date help with NABH?
- On a large campus with several blocks, finding one area's record for one day on paper was very hard.
- Now they pick the area and date to see an older complaint and how it was rectified.
- For NABH, they point assessors to the app and filter washroom or critical-area inspections for any period. See the NABH FMS chapter and digital compliance.
Who do they call when something breaks at night?
- humblx's on-site trainer at KIMS responds quickly at any hour and stays until the problem is solved; they recall no delayed call or late answer.
- The wider humblx team replies in the group even late at night.
What changed, in their words?
- Records: much further back, from the system.
- Complaints: a QR scan with a photo, not a call.
- Entries: only by the supervisor, on their phone, at the area.
- NABH: inspections filtered by area and time range.
To see how QR complaints and photo inspections could work in your hospital, contact the humblx team.
Frequently asked questions
How do QR complaints with photos help hospital housekeeping?
The supervisor sees exactly what was wrong and where, from a photo and a short description, instead of a vague call. At KIMSHEALTH, this shows the real issue even if the area has been cleaned again.
How can a supervisor prove an area was cleaned before a complaint?
Each humblx inspection is saved with the time, the supervisor's login and a live photo. If someone reports a dirty floor moments after cleaning, the supervisor can show the latest photo.
How do you pull housekeeping records for a NABH assessment?
Filter digital inspection records by area and time range and show the results directly. KIMSHEALTH's executives now point assessors to the app for washrooms and critical areas.
Why should inspections be logged on the supervisor's own phone?
It ties each inspection to a person who was physically present, which a tick on paper can't do. With humblx, the report can be submitted only at the area.
