KIMSHEALTH · Video testimonial
Fewer Files, Faster Alerts: KIMSHEALTH’s Housekeeping Leads on Going Paperless
Three of KIMSHEALTH's housekeeping leads, Sreejith (In-charge), Manoop Mallika (Assistant Manager – Housekeeping) and Ajeesh VM (Deputy Manager), explain what moving checklists and complaints off paper changed for audits, response times and day-to-day coordination. They also talk about the support that kept the system running, morning or night.
Sreejith, Manoop Mallika and Ajeesh VMHousekeeping In-charge, Assistant Manager and Deputy Manager, KIMSHEALTHIn Malayalam, with English subtitles
In Malayalam, with English subtitles3:55 · Published Jul 2024 Watch on YouTube(opens in a new tab)
Key moments
In their words
In Malayalam, with English subtitles
Curated quotes from the video, lightly edited for readability. Press a time to play that moment.
Before/after
“If a checklist went missing, recovering it when the auditors came was a real struggle. Now, after humblx, it is very easy. We can submit data for any number of months or days, very quickly.”
00:00Housekeeping team, KIMSHEALTHtranslated from Malayalam Before/after
“There were so many checklists: bathroom, floor, room. Now none of that is needed. We just come in the morning and update; everything is system-based.”
00:19Housekeeping team, KIMSHEALTHtranslated from Malayalam Proof and trust
“Since it became a digital platform, the way we submit has changed. It is standardised, and the people who see it are impressed.”
00:58Housekeeping team, KIMSHEALTHtranslated from Malayalam Outcome
“Documentation used to be a huge headache. Since humblx came, the work is smoother, and we can submit documentation quickly and in a standard way.”
01:12Housekeeping team, KIMSHEALTHtranslated from Malayalam Adoption
“We had been saying 'paperless, paperless' for years. I am happy it has now come into practice, and it means we can save a lot of trees.”
01:37Housekeeping team, KIMSHEALTHtranslated from Malayalam Before/after (paper)
“Toilet checklists often went missing, and we had no way of knowing whether each check happened at the right time.”
01:57Housekeeping team, KIMSHEALTHtranslated from Malayalam Outcome
“When a patient or visitor gives feedback, the alert now comes to our mobile almost at once, and we can go right then and sort it out. If it belongs to another department, we hand it over through the proper channel.”
02:16Housekeeping team, KIMSHEALTHtranslated from Malayalam Support
“Morning or night, at any time, they are always active in the group, and they sort out every problem for us.”
02:54Housekeeping team, KIMSHEALTHtranslated from Malayalam Support; adoption
“They come to the site, check things physically and meet us in person to sort out any issue. And they encourage our staff very well.”
03:17Housekeeping team, KIMSHEALTHtranslated from Malayalam
In short
KIMSHEALTH's housekeeping team replaced printed bathroom, floor and room checklists with a digital housekeeping checklist in humblx, so audit records for any period come out quickly and in a standard format. Patient feedback reaches their phones as an alert, and they credit a support team that answers at any hour and comes to the floor.
Why was audit documentation such a headache on paper?
- Printed checklists for bathrooms, floors and rooms were filled in by hand, filed and stored.
- Toilet checklists often went missing, and paper could not show whether each check happened at the right time.
“If a checklist went missing, recovering it when the auditors came was a real struggle. Now, after humblx, it is very easy. We can submit data for any number of months or days, very quickly.”
- Records now come out of one system in a standard format, and the team says those who see them are impressed. See the NABH FMS chapter and digital compliance for what assessors ask for.
What changed on the floor each day?
- Sheets were used on both sides, then thrown away, day after day; now the team updates the system each morning.
- In Housekeeping, each round is a QR code inspection with a live, time-stamped photo.
- A checklist that is never printed cannot go missing from a toilet wall.
Why does paperless hospital housekeeping matter to the team?
- One manager links it to the hospital's eco-friendly push, alongside waste segregation with colour-coded buckets.
- "Paperless" had been talked about for years; he is glad it is now in practice, and notes it saves a lot of trees.
How do feedback alerts reach the team now?
- On paper, cleanliness feedback took time to reach housekeeping.
- With Feedback Management, patients scan a QR code to give feedback or complain with a photo, and negative feedback sends a WhatsApp or app alert to the manager.
- The team says alerts arrive almost at once, so a supervisor can go straight to the spot; other departments' complaints are handed over.
- Hospital-wide, the KIMSHEALTH case study records feedback rising from about 500 to 4,448 a month (8.9×) and completed feedback tickets from about 58% to 99.8%.
What happens when something goes wrong with the app?
- The team shares a group with humblx for phone, network or site problems, and gets a response almost immediately.
“Morning or night, at any time, they are always active in the group.”
How did the humblx team work with the floor?
- humblx staff came to the site, checked things in person and encouraged the housekeeping staff.
- Ideas flowed both ways: the floor shared ideas, and humblx worked out how to build them in.
- KIMSHEALTH also uses humblx for its Desk Management.
What changed, in their words?
- Audits: data for any period, in a standard format.
- Checklists: updated each morning, with nothing printed.
- Feedback: an alert on the supervisor's phone.
If your housekeeping team still runs on printed checklists, speak to the humblx team.
Frequently asked questions
How does digital housekeeping make audit documentation easier?
Checklists are completed in the app as the work happens, with dates, times and photos. For an audit, the team filters by area and date instead of hunting through files.
Is it practical for a large hospital to go paperless with housekeeping checklists?
KIMSHEALTH's experience suggests it is: printed checklists for bathrooms, floors and rooms were replaced by updates in humblx on mobiles. The team describes fewer lost records and quicker audit preparation.
How quickly do patient feedback alerts reach the housekeeping team?
Negative feedback sends an alert to the responsible manager on WhatsApp or the app almost at once. If the issue belongs to another department, the ticket is handed over in the system.
What support does humblx give housekeeping teams?
At KIMSHEALTH, a shared group with the housekeeping managers gets quick responses at any hour. humblx staff also visit the site and work suggestions from the floor into the system.
