KIMSHEALTH · Video testimonial
From Reluctance to Routine: KIMSHEALTH’s Housekeeping Manager on Going Digital
Arunkumar TS, Manager of the Housekeeping Department at KIMSHEALTH in Thiruvananthapuram, admits that his team did not want to give up paper checklists. Speaking in Malayalam, he explains how that changed, and why his supervisors would now struggle to go back.
Arunkumar TSManager, Housekeeping Department, KIMSHEALTHIn Malayalam, with English subtitles
In Malayalam, with English subtitles4:05 · Published Jul 2024 Watch on YouTube(opens in a new tab)
Key moments
In their words
In Malayalam, with English subtitles
Curated quotes from the video, lightly edited for readability. Press a time to play that moment.
Adoption
“When we were changing over to humblx, at first my own team was very reluctant.”
00:00Arunkumar TStranslated from Malayalam Before and after
“If I tell you the reality, whether a paper checklist can be relied on has always been a question. Even when we put a checklist in front of someone, everyone looks at it with some doubt.”
00:08Arunkumar TStranslated from Malayalam Proof and trust
“Now that the system is digitised, the app gives me a way to show others its authenticity more clearly, and to prove that the chances of error are very low.”
00:24Arunkumar TStranslated from Malayalam Adoption
“We told the team: this will be useful to you one day. You won't face a situation where you have to say a checklist went missing or can't be found. The data will always be at our fingertips.”
01:03Arunkumar TStranslated from Malayalam Outcomes
“Now, whether it's the people who work with me or my supervisors, they would find it difficult without humblx. If they had to go back to paper, they would struggle a lot.”
01:22Arunkumar TStranslated from Malayalam Before and after
“Wherever you go in our hospital, there's a humblx QR code in the open spaces for patients' feedback. They can scan it with their smartphone and give their feedback right away.”
01:51Arunkumar TStranslated from Malayalam Outcomes
“From the feedback that comes in, I get message alerts for anything related to housekeeping and cleanliness. I can contact the patient, meet them, or meet a bystander or guest, and close the problem on the spot.”
02:09Arunkumar TStranslated from Malayalam Adoption
“That is why I highly recommend humblx. Once people know what humblx is, nobody will have any difficulty implementing it.”
02:30Arunkumar TStranslated from Malayalam Support
“The humblx founder and their entire team came every day, understood what we needed and how our work is done, and stayed with us. I had a doubt about how they would convert it, but they did it well.”
03:08Arunkumar TStranslated from Malayalam
In short
KIMSHEALTH's housekeeping team moved from paper checklists to inspections in the humblx app, and after a few months of training, supervisors would not go back. Digital records let the manager show that inspections are authentic, and feedback alerts let him resolve complaints while the patient is still in the hospital.
Why was the team reluctant at first?
- His team had long worked with paper checklists and was very reluctant to change over.
- He had doubts too: he expected a complex application and wondered how their work could be converted into it.
- Any change has to make the job easier for staff, not just more visible to management.
Why do paper checklists invite doubt?
- He says paper checklists were always open to doubt, because an entry on a sheet cannot be verified.
- In humblx, each inspection starts with a QR scan at the location on the supervisor's own phone, with photo proof.
- He can now show others that the records are authentic and the chance of error is very low.
- The same entries serve as NABH audit records, and a checklist can no longer go missing.
- Agree each area's checklist and frequency first; see our hospital housekeeping SOP guide.
How long does it take a housekeeping team to adopt an app?
- It took a few months after implementation to bring the whole team on board.
“Now, whether it's the people who work with me or my supervisors, they would find it difficult without humblx. If they had to go back to paper, they would struggle a lot.”
- He adds that they would find paper hard even at another hospital.
- What tends to help: start with supervisors, keep checklists short, show staff the benefit and train on the floor.
What happens when a patient flags a cleanliness issue?
- humblx feedback QR codes in open spaces let patients give feedback on their phone, on the spot.
- Cleanliness feedback reaches him as a message alert, so he can meet the patient, bystander or guest and close the problem.
- In Kerala, the bystander, a family member who stays with the patient, is often the first to notice an issue.
What made the rollout work?
- The humblx founder and team came every day at the start to learn how the department works.
- They then worked on site with his staff for months, through each stage.
- He now recommends humblx for other areas too.
What changed at KIMSHEALTH?
| Measure | Before | After |
|---|---|---|
| Inspections a year | 80,999 (FY2022) | 3.4× (FY2024) |
| Average feedback-ticket closure | 32 days | 2.8 days |
Confirmed KIMSHEALTH results, not quoted in the video. Wider results, including helpdesk turnaround cut from 172 to 45 minutes, are in the KIMSHEALTH case study.
How does this work in humblx?
- [Housekeeping](/solutions/digital-housekeeping/): QR scans, checklists on the supervisor's own phone, photo proof, missed-inspection alerts and day-end reports.
- [Feedback Management](/solutions/feedback-management/): feedback QR codes, WhatsApp alerts to the manager and negative feedback tracked to closure with CAPA.
If your housekeeping team is weighing the same move, talk to the humblx team.
Frequently asked questions
How did KIMSHEALTH get its housekeeping team to accept a digital system?
It took a few months of training, and the message that worked was practical: digital records protect staff. Today, says manager Arunkumar TS, his supervisors would struggle to return to paper.
Why are digital housekeeping checklists more trustworthy than paper?
A paper entry cannot show when or where a check happened. In humblx, each inspection starts with a QR scan on the supervisor's own login, with photo proof and a time stamp.
How do patients give cleanliness feedback at KIMSHEALTH?
They scan humblx QR codes in open spaces and submit feedback on their phone. Cleanliness feedback reaches Mr Arunkumar as an alert, so he can resolve it while they are still in the hospital.
What support did humblx provide during the rollout?
The team came every day at the start to understand his department, then worked on site with his staff for months. He credits that effort for turning his early doubts into a working system.
