KIMSHEALTH · Video testimonial
What the Photo Shows: KIMSHEALTH Housekeeping Supervisors on Proof of Cleaning
Ajith Chandran and Godson Berby, housekeeping supervisors at KIMSHEALTH, Thiruvananthapuram, describe what changed when their washroom inspections moved from paper sheets to humblx on their own phones. Their account is about evidence: who inspected an area, when, and what it looked like at the time.
Ajith Chandran and Godson BerbyHousekeeping Supervisors, KIMSHEALTHIn Malayalam, with English subtitles
In Malayalam, with English subtitles5:08 · Published Jul 2024 Watch on YouTube(opens in a new tab)
Key moments
In their words
In Malayalam, with English subtitles
Curated quotes from the video, lightly edited for readability. Press a time to play that moment.
Before/after (paper)
“There were times when visitors using a washroom took our checklist to wipe their hands. When we came back for the next round, it would be in the dustbin.”
00:00Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Outcome
“Since humblx came, complaints from patients have come down, because we do photo proof. We can upload the photo only if we have cleaned properly.”
00:43Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Proof and trust
“A bystander complained that the washroom had not been cleaned. Just minutes before, the supervisor there had done the humblx inspection and uploaded the photo. The proof we had was humblx.”
01:00Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Before/after; proof and trust
“Now everything has changed with humblx. It works only on our own mobile, and nobody else can get into our account. So we have to go there ourselves; it can be done only in our presence.”
02:08Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Adoption (staff recognition)
“Our staff work well, but even when people see them working, nobody knows how efficient they are. With humblx, we can show it much more visibly.”
02:32Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Proof and trust
“We were able to prove it was not our mistake. Our staff had cleaned just before, and the area was clean.”
03:39Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Outcome (compliance)
“Storing paper checklists for so many washrooms takes a lot of space. This is our proof for audits like NABH, and we can show it easily, even years later.”
03:54Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam Support
“I do both day and night duty. Whenever I face an issue and post a message, I get a reply on the spot, and then a call or a message in our group with the solution.”
04:26Housekeeping supervisor, KIMSHEALTHtranslated from Malayalam
In short
Paper washroom checklists went missing and were often filled in at the end of a shift, so they couldn't show when a round really happened. With humblx, each inspection is made in person on the supervisor's own phone with a live, time-stamped photo, and the supervisors say complaints have come down.
Why did paper checklists fail in the washrooms?
- The sheet hung in the washroom, used by patients, bystanders and visitors all day, and was sometimes gone by the next round.
“There were times when visitors using a washroom took our checklist to wipe their hands. When we came back for the next round, it would be in the dustbin.”
- Sheets were also often filled in at the end of a shift: a weakness of paper, not of the people using it.
How does photo proof change the complaint conversation?
- In Housekeeping, the supervisor scans the QR code, completes the checklist and uploads a live photo that can't come from the gallery.
- As they put it, you cannot upload a photo of a clean washroom unless it is clean.
- They say patient complaints have come down since humblx arrived.
- Repeated clean inspections also make a fixed-post cleaner's work visible.
What happens when a complaint follows minutes after a round?
- A bystander complained that a washroom had not been cleaned and that someone had slipped.
- Minutes before, the supervisor there had done the humblx inspection and uploaded the photo.
- The record does not change what happened, but it moved the question from blame to facts.
- That is the value of a written housekeeping SOP backed by records rather than signatures.
Why does a login on their own phone matter?
- Supervisors use their own mobiles and IDs, and nobody else can use their account, so an inspection needs them on the spot.
- Missed rounds show up as alerts, not as gaps found weeks later.
- Across the hospital, the KIMSHEALTH case study records inspections rising 3.4× a year.
How do these records help with NABH audits?
- Paper needs storage space; the supervisors say digital records can be kept for years and shown easily.
- Records filtered by area and date, with times and photos, are far easier to present than boxes of sheets. See the NABH FMS chapter and digital compliance.
What support do supervisors get on night shifts?
- One supervisor on day and night duty gets a reply on the spot at any hour, then a call or group message with the solution.
- Housekeeping runs round the clock, so support has to as well.
What changed, in their words?
- Checklist: on the supervisor's phone, not the washroom wall.
- Entries: made in person, with a live photo.
- Complaints: answered with the latest inspection photo.
- Audits: records shown easily, even years later.
To see how photo-verified inspections would work on your floors, talk to the humblx team.
Frequently asked questions
What is a photo-verified housekeeping inspection?
An inspection recorded with a live photo of the area at the time of the check. In humblx, the photo can't come from the gallery and is saved with the time and the supervisor's login.
Can supervisors use their own phones for inspections?
Yes: at KIMSHEALTH, supervisors use humblx on their own mobiles with personal logins, so each inspection is recorded by the person who was there.
How do inspection records help when a patient complains or slips?
They show when an area was last inspected and what it looked like. The record does not replace an incident review, but it gives the review facts to work with.
Are digital housekeeping records useful for NABH?
Yes: they show assessors that inspections happened, and when. Records can be filtered by area and date, with the time, photos and the inspector's login.
